Refund & Cancellation Policy

The Curate Health membership is $230 a month. If you joined through an agent’s link, your price is the one shown on your sign-up and in the authorization you signed. The price you pay is shown before you pay and in the confirmation we email you. There’s no contract and no minimum term.

You’re charged once when you sign up. Your membership starts on the 1st of the month after that first payment clears, and after that you’re charged on or about the 20th of every month for the next month, until you cancel.

You can cancel at any time by emailing info@curatehealth.clinic from the address on your membership. Cancel at least one day before your next billing date and you won’t be charged again.

Canceling stops future charges. Your membership stays active until the end of the month you’ve already paid for, and nothing more is charged after that. We confirm every cancellation by email.

Before your first provider visit. If you cancel within 7 days of joining and haven’t had your first visit with a provider, we refund your first payment in full.

If we can’t serve you. If our partner providers and pharmacies can’t serve the state you live in, we cancel your membership and refund what you paid in full.

If the provider finds treatment isn’t right for you. If you answer the screening questions honestly and completely, and the provider decides at your first visit that you aren’t a candidate for treatment, we refund your first payment in full. This doesn’t apply if the provider declines because information you gave wasn’t accurate, such as your weight or an ID that doesn’t match.

After a visit or a prescription. Otherwise, once a provider visit has taken place, or medication has been prescribed or shipped, in a billing month, that month’s membership isn’t refundable. You can still cancel so you aren’t charged for the next month.

Billing mistakes. If you were charged in error, or charged after you canceled, tell us at info@curatehealth.clinic and we refund the charge in full.

Refunds go back to the card or bank account you paid with. Once we issue one, it usually shows on your statement within 5 to 10 business days, depending on your bank.

Medication is dispensed by an independent licensed pharmacy. Under pharmacy regulations, prescription medication can’t be returned or exchanged once it has been dispensed.

If an order arrives damaged, arrives warm when it should have been kept cold, or isn’t what was prescribed, email info@curatehealth.clinic within 48 hours of delivery with a photo of the package and its contents. We work with the pharmacy to replace it at no cost to you. See our Shipping & Delivery Policy for more.

If something on your statement doesn’t look right, please email info@curatehealth.clinic before contacting your bank. We answer within one business day and we’ll fix it.